General management professional with with over 20 years progressive experience in strategic planning, improving operational efficiency, team building and project management within the hospitality industry. Able to quickly understand complex concepts, indentify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity while increasing the bottom line.
Expert in managing all departmental resources including budgets, equipment and supplies with a proven ability for monitoring department operations to ensure compliance with policies and procedures and the delivery of exceptional guest service. Demonstrated effectiveness in gathering, analyzing and defining business and functional requirements while handling a wide variety of administrative activities.
Proven ability to lead seamless implementations and deliver exceptional customer service whilst improving revenues, profit margins and workplace productivity.